Shared Services Hub Coordinator

Seeking Shared Services Hub Coordinator

Key points:

      • Landcare NSW
      • Mascot NSW 2020 – WFH/Hybrid
      • Full-time

Employment Type: Fixed Term-Full Time until June 30, 2027, with an option for renewal subject to funding.

Location: Mascot NSW 2020 – WFH/Hybrid

Responsible to: Landcare NSW Program Manager


Landcare NSW is the peak body of community-led conservation and natural resource management in NSW. With up to 3000 Landcare Groups and 60,000 volunteers, Landcare NSW is the conduit between local Landcare communities and funders and decision-makers, supporting local Landcare communities by providing resources and representation.

The Shared Services Hub Coordinator role is funded under the NSW Landcare Program, a $59 million NSW Government-funded program to be delivered over the next four years 2023 – 2027.

The ultimate purpose of the Program is to “equitably deliver support and resources that empowers Landcare volunteers, leading to the achievement of landscape, community and industry goals”.

The Shared Support Hub Coordinator, reporting to the Landcare NSW Program Manager, will assist in providing support to Landcare groups and Coordinators across several critical elements that underpin their capacity to deliver on their strategic objectives including, but not limited to, governance, financial management, human resources, operations management, fundraising, and will provide advice, assistance and support where gaps are identified. The objective is to lift the overall capacity of the Landcare movement in NSW.

Key Responsibilities

      • Develop a design and implementation plan to deliver a shared services hub to create a centralised legal, human resource, finance, administration, grant development and external vendor support services. This should include best practice standard templates, policies and procedures for host organisations.
      • Develop and rollout standardised WHS/HR/IR training of tools, processes and procedures.
      • Engage with LNSW, LLS, coordinators and hosts to scope, develop, design and test the most effective systems and services.
      • Brief and manage external agencies to create and deliver the required systems and support services to meet the needs of the Landcare Enabling Program.
      • Undertake the implementation and management of new the shared services hub, providing a clear plan for rollout, including communication and education.
      • Manage any external providers ensuring all information, services and templates are regularly updated and maintained.
      • Monitor, analyse, evaluate and report on the shared services hub to ensure they are meeting the needs of the Landcare Program and demonstrate that key performance indicators and outcomes are being met.
      • Collect and analyse operational data to identify emerging trends and log problem records to assist with problem resolution.

Previous Experience

      • Proven experience in a NFP organisation, with experience in governance, financial management, operations, and human resources
      • Strong interpersonal and relationship management skills
      • Business development and/or fundraising experience
      • Excellent communication skills, both verbally and in writing
      • Excellent negotiation and conflict resolution skills
      • Able to prioritise tasks and manage time effectively
      • Be a self-starter and able to work alone as well as part of a geographically dispersed team
      • Has a strong sense of purpose
      • Has a strategic mindset but is also able to identify and manage tactical issues
      • Stakeholder engagement experience with the ability to navigate and understand the viewpoints of volunteers, hosts, committees, funding bodies and Government departments.
      • Experience working with Landcare and/ or similar grassroots community-led movements would also be highly regarded


      • Qualifications in project management and/or business management.

Additional information

Landcare NSW Inc is an equal opportunity employer, with employment under the organisation’s standard employment agreement or as negotiated.

We are committed to achieving a diverse workforce and strongly encourage applications from Aboriginal and Torres Strait Islander people. Previous work experience or knowledge of working in a community-based or not-for-profit organisation.


Please forward your resumé along with a short (no more than 2 page) cover letter to:

Applications close COB Friday 2 February 2024.

Candidate Collection Notice Statement
By submitting your application, you acknowledge and agree to the collection and management of your personal information by Landcare NSW is in accordance with the Landcare NSW Privacy Policy. Click here for more information on how we manage your personal information.

Share This Page: